Leaders do not have to deal with a crisis every day. But when crises do occur, the decisions and actions taken can have a huge impact not just on the organisation’s reputation, but on the internal and external stakeholders involved. Handled badly, a crisis can cause major damage to an organisation’s reputation and shareholder value; handled well, a crisis can be an opportunity to improve an organisation’s reputation.
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A crisis is “any event or period that will lead, or may lead, to an unstable and dangerous situation affecting an individual, group, or all of society. Crises are negative changes in the human or environmental affairs, especially when they occur abruptly, with little or no warning. More loosely, a crisis is a testing time or an emergency.” (Wikipedia)
Crisis management is “the process by which an organisation deals with a disruptive and unexpected event that threatens to harm the organisation or its stakeholders” (Wikipedia)
Prendo’s customers face many challenging situations when managing crisis scenarios:
At Prendo, we believe that the complex skills and deep understanding that are needed for managing crisis scenarios are best developed with advanced simulations that provide accelerated experiential learning and the opportunity to explore the underlying cause and effect models.Talk to us to understand if our simulations can address your specific challenges
To address the challenge of managing crisis scenarios, leaders need a combination of skills (know-how) and understanding (know-that), in the same way that the driving test combines the practical and the theory:
as part of an overall strategy or plan for managing crisis scenarios